4. Check the power button found on the computer power supply (where the power cord plugs into the computer). Many of the newer power supplies have an on/off breaker button on the back that sometimes gets tripped.

5. Try unplugging the computer from the power source, wait 30 seconds to five minutes, and plug it back in. The computer may be "confused" and in some sort of hibernation mode.

1. Carefully read any error messages that come up. The problem may be as simple as the keyboard or mouse not being plugged in.

2. Try booting from a system disk (e.g., bootable CD or flash drive). The operating system files on your hard drive may be damaged or missing.

Nothing appears on your monitor

1. Make sure that the monitor and computer are both turned on.

2. Make sure that the monitor is properly connected to a working outlet or that the UPS or surge protector is turned on.

3. Jiggle the data connection and make sure that it is properly inserted on both ends.

4. Check to see if the screen brightness and contrast controls are in their normal position.

5. Check to see if the screen saver has been activated or if the monitor or computer is in sleep or hibernation mode. Press any key on the keyboard to try to turn the display back on.

6. Is the monitor power light on? If you have done steps 1 through 5 and the power light is not on, chances are good that you have a dead monitor.

7. Is the power light flashing green or an amber color? If so, chances are good that the problem is with your computer and not the monitor.

1. Check to see if the mouse is plugged correctly into the proper port. Sometimes they come loose.

2. If a USB mouse, try plugging it into a different USB port.

3. If working in Windows, reboot your machine by pressing <Alt><F4> until you get the Shut Down Windows dialog box. Using your arrow keys and TAB button, you can select the shut down option you want.

4. If your mouse is a non-optical mouse, it may be dirty. Turn your mouse upside down and clean the bottom. Open the bottom of your mouse where the ball is housed according to the directions printed on it's bottom (e.g., <<open and >>lock) and carefully clean the ball and the housing area.

5. If using an optical mouse, make sure that the surface you are running it over is clean and a solid pattern.  Optical mice work best with plain mouse pads.

6. If it is a cordless mouse, try changing the batteries.

1. Make sure that the printer is turned on and plugged in.

2. Check to see if the printer is connected properly to your computer. If wireless, make sure the WiFi feature is turned on and configured correctly.

3. Check to see that the printer has paper and ink/toner.

4. Check the printer directly to make sure the printer is on-line or not in some setup mode.

5. Try turning it off, counting to ten, and then turning it back on.

6. Test to determine if you are having trouble printing from one program or multiple programs. If you can print from one program but not the other, it may be a printer setup problem from within the program.

7. If you are having trouble printing from an older program (e.g., written for Windows 98) or did a major Windows update, you may have to also update the printer driver or reinstall the printer software.

8. Check your printer's print manager settings to make sure it is not set to use off-line or is paused. Go START-CONTROL PANEL-DEVICES AND PRINTERS. Double click your printer then make sure under the PRINTER menu option that it is NOT set to work off-line or that pause printing is NOT turned on. Checkmarks next to these options mean they are turned on.

Internet does not work

1. Make sure that all cables are tightly plugged in and that the modem is turned on.

2. If using a broadband (DSL) or cable modem, unplug it from the power source, wait two to five minutes, then plug it back in. Most broadband and cable modems have three to four lights (e.g., power, Ethernet, DSL, and Internet). All lights should be a solid color when the connection is good. This may take several minutes to occur when you power up the modem.

3. If connecting your computer through a router (either cable or wireless), turn it off, wait two to five minutes, then turn it back on.

1. Make sure that the scanner is turned on and plugged in.

2. Check to see if the scanner is connected properly to your computer.  If wireless, make sure the WiFi feature is turned on and configured correctly.

3. If a flat bed scanner, check to see that the scanner is not locked. The lock switch is usually on the back or bottom.

4. Try turning the scanner off, counting to ten, and then turning it back on.

5. Try shutting down your entire computer system, counting to ten, turning the scanner on first, then turning on the rest of your computer devices as you normally would.

1. Try pressing the <Esc> key three to five times.

2. Press the <Ctrl><Alt><Delete> keys all at the same time. Windows will launch the Task Manager directly or bring up a list with an option for the Task Manager. The Task Manager lists all the programs you are currently running. Click the one task on the "Application" page that is not responding and click on End Task.

3. If step 2 does not work, press the RESET button on the CPU case in order to re-boot the system.

4. If you do not have a reset button on the CPU case, press the On/Off button in and hold it for five to ten seconds. Leave your computer off for thirty seconds to five minutes and turn it back on.

5. If step 4 does not work, unplug your computer from the power source, count to thirty, plug the power cord back in, and turn your computer back on.

1. Try turning off the computer, wait about five minutes, and power on the computer.

2. Shut down the computer. Unplug the power cord, count to thirty, plug the power cord back in, and turn your computer back on.

3. Take your computer into Safe Mode. Safe Mode is sometimes self-fixing. To do this, hold down the F8 key while booting up to get the startup selection screen. Select "Safe Mode" from the list. Once Safe Mode fully loads, do a shut down to restart the computer.

1. Check to make sure that the network cable is properly plugged into the network card. Sometimes they come loose.

2. Check to insure that you are properly mapped to the server.

a) Double click on the "Computer" icon, or "My PC" icon if using Windows 10, on your desktop.

b) Check for the icon pointing to the server, e.g., "C on Server (E:)."

3. If the pointing icon is not in the Computer folder, map a drive to the server.

a) Right click on the "Computer" icon.

b) Left click on "Map Network Drive."

c) Select the drive letter to map.

d) Fill in the path information pointing to the server, you can also use the drop down arrow to select the path.

e) Press OK

5. Run the Windows defrag program: START-PROGRAMS-ACCESSORIES- SYSTEM TOOLS-DISK DEFRAGMENTER.

6. If the problem is with only a database program, compact/re-index the database file(s).

a) Click the ADVANCED TAB.

b) Click the ADVANCED command button.

c) Click the Users On Left.

d) Double click the USER NAME that is having the problem.

e) Check the PASSWORD NEVER EXPIRES option.

f) Press OK .

The folder will be found under the Users name under the Documents and Settings folder, not in the drive root directory.

e.g., on the machine Server, the path is

\\Server\c\Documents and Settings\Server\My Documents

1. Make sure all programs and files being backed up are closed.

2. Check the report to see which file being backed up failed and close that file.

3. Try the backup again.

4. If it still gives an error, reboot all the machines in the network and try the backup once again.

Copyright © 1996-2023 Coronel Data Processing, LLC
All Rights Reserved